HELP - FREQUENTLY ASKED QUESTIONS

Property Management Version 2.5

CAN I REGISTER/PAY ONLINE ?

You can use our online registration form to register and pay the registration/license fee online.  Just fill out the REGISTRATION FORM and click "SUBMIT".   Our "THANK YOU" page will pop up.   To pay by check online just click on the program you ordered and fill out the online check.   If you prefer, you can also pay by credit card using the "PayPal" online/e-mail payment system.
1- WRITE CHECKS USING THE PROGRAM
1) To write checks, do you need an additional check writing program or do you need to order checks that can be printed in a printer?  When I try to print a check it just prints it out on a blank piece of paper. 

You do not need to buy any other program, but you will need to have the checks (the program prints "on blank" checks, it does not create the check).

2) I have downloaded a trail copy. Your description stated you could write checks but I haven't located this feature anywhere in the program?

Yes you can.  Go to the "Expenses" form and you will see (at the bottom) a "Print Button".  You can print a check for each "record/expense".  

3) When I click on the check button at the lower left hand corner of the lease expense page, it just minimizes that screen. In order to print the check, I have to up to the printer button in the toolbar and click on that. Is this correct or am I missing something?

You are correct.  That is supposed to happen.  The program lets you "preview" the report/check so that you can make any adjustments (like, paper size, margins, etc...), then if everything is ok, just click "print".

4) I am trying to order computer checks to use with your program. The check printing vender needs to know what software program is doing the check printing, such as Microsoft Money V2.5, etc. I wasn't sure whether to stipulate the Property Management V2.5 or if there's some other integrated check writing program, such as named above.

Yes, you are correct, you do not want to order any checks and them find out they will not work with your program.

The design of the check should the same as the one used for Microsoft Money 2000 (1 check per page), however I suggest you go to Property Management V2.5 print one complete check on a blank piece of paper and send it to them or take it to your local office supply store and ask them if they have checks in that "format".

Please note that "Property Management V2.5" let users preview each check and adjust top, bottom, left, and right margins, so there are many types of checks that can be used with this program.

5)  Is there any way to add a voucher or statement to the check when printing it that would show, for example, the date, check number, amount, purpose of, etc.? The single check forms come with 2 vouchers attached, all on one sheet and I was just wondering because it looks like the program just prints the check portion only.

The program prints the Vendor/Payee name, Date, Amount, and "Payment Details" (MEMO).  You are correct, some forms come with the check + 2 vouchers, some with 3 checks in one page, others with just one check, etc...

When the program was designed we thought that if the program printed only the "Check" part users would not have to use just one type of form; they would be able to use forms that included 3 checks per page, forms with just one check, and forms with one check and two vouchers.   The only problem with that is that the program does not print the additional information you mentioned if you choose to forms that include "vouchers".

Some users (using the form with 1 check + 1 or 2 vouchers) just print the check, detach it from the form, and then print it again on the "voucher" section.  Others using the form with 3 checks and no vouchers, just print the check and make a copy of it for their records.

6) I am looking for a feature in which to be able to write and print a rent receipt to the tenant.  Is this available or can it be added?

You can go to the "Tenants" form and click on the "Lease" tab.   Just select which payment you want to appear in the "Statement" and click on the "Statement" button.  You can also find a similar report on the "Leases" form.

2- ENTER DATA & PROPERTY INFORMATION

1) Your help menu and examples need to be separated from the program as your customers have to go through and delete all that information if they want to start out with a clean program, as I do. As such, your automatic numbering system then starts out with several numbers already used.

You are correct.  However, when you select "Compact/Repair Database" those numbers should be reset.  Again, that's something that should be included in the "Help" section, otherwise, only programmers and database managers would know that.

2) Concerning the automatic numbering system, I have noted that when a record gets deleted, the number also gets deleted. It would be nice if the number would come back up for use again, to keep records from getting to confusing and keep proper chronological order, and automatically place and number the entry in proper order, no matter when it is typed in.

Select "Compact/Repair Database"  ( go to "Start" > "Programs" > "Property Management" > "Compact & Repair Database" ).

3) Hello, I am adapting your program to use to manage single family homes that I own and rent out. I don't have individual units per say, such as an apartment complex might have. I've entered the prior years information from my rentals into the program but have noted that when I enter "property specific" items, such as mortgage payments, repairs, etc., in the "expense/repair" forms under the property section, it doesn't show up in the expenses section and as they don't show up, can't print checks out for these expenses. In order for them to show up I have to fill out a "unit section" for each property, duplicating the property section, then enter expenses under the "lease expense" forms of the "unit section." But then this is tied to a specific lease and tenant and doesn't really reflect the true picture as I have vacant properties with no tenants or leases and still have expenses, such as mortgage payments, on the property. What am I doing wrong? "

You are correct.  Single-family homes are basically "properties" with just one "unit".   The reason for that is that when you are working with one property with many units (for example 100 unit apartment complex) you just need to enter the property information just once, not 100 X .

You are also correct about the income & expenses; they are tied to a "lease".   As you mentioned, if you have a property with no lease/tenant you still have expenses.    A "vacant" unit should be treated as a "lease" with no income (you can leave the lease dates blank).  The tenant in this case would be "you" or the "owner", then just enter any expenses or income (if any) as usual.  If you need to know the the total expenses/income during the time the property was vacant, all you need to do is refer to that "lease".

4) How can you enter deposits into your account directly, without having to go through the income section?

No, you cannot.  Each "income/expense" item must be associated with a "LEASE", each "LEASE" must be associated with a "Unit" & "Tenant", and each unit must be part of a "Property";  and all that information is then "linked" to a particular "account".    If you were to enter deposits into your account directly, you would have to re-enter all that information manually (and they would have to be 100% correct).

5) Concerning data entry, it can be very tedious and time consuming entering data in all the different forms.  It would be nice to add some editing features that would allow you to reliably duplicate information and transfer complete records from form to form without having to delete and retype it each and every time.

In many cases you can already do that.  Just select the record then click on the right button of your mouse and you'll see a menu;  select "Copy" & "Paste".  For example:  go to the "Units" Form, you'll see the "Features" table.  To the left of each record/feature you'll see a "arrow" pointing to the current record, click on it to select that record by right-clicking it.  Then select "Copy" or "Paste".

3- OTHER QUESTIONS

1) Can I get a hard copy manual for this program?

We do not offer a "hard copy manual" for this program.  The main reason for that is that nobody wanted to read it (they would just call us or send us an e-mail).   Also, many of our programs are updated as often as twice a year, so it is not practical to create a hard copy manual for each version.  I'll call you later today to answer any questions you may have.

2) Do you offer this program on a CD?

Yes, you can find this program and other MyRealEstateOffice.Com programs in the "MyRealEstateOffice.Com - Compact Disk".

3) Can you create a "special" version of this program just for me?

Yes.   We can "modify" the design and/or add new features to the current version of the program.   The registration/license fee for a "special" version will depend on the number of changes made to the original version, and the number of copies you would like to register.   If we like your suggestions, we may include them in our regular version of the program.   In that case, you would only pay the regular registration/license fee.

NEED MORE HELP?  CONTACT US: 
If you need help downloading, installing, or using our program, please do not hesitate to contact us.  Please keep in mind that our staff cannot teach real estate or give you real estate / investment advice.  However, they will be glad to hear from you and help you use the program.   
 
"The best investment is in the tools of one's own trade"
 Benjamin Franklin (1706 - 1790) US statesman, diplomat, inventor, printer

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